Stedfast Fiber Terms and Condition

Welcome, Dear Client to STEDFAST FIBER INTERNET - NEGROS OCCIDENTAL!

To ensure our continuous and smooth partnership, please take note of the following Terms and Conditions: 

ONLINE TECHNICAL SUPPORT/ CUSTOMER CARE

***For technical concerns, our online Technical Team will promptly assist you: FOLLOW and MESSAGE (https://www.facebook.com/stedfastnegros)

PAYMENTS and DUE DATES

**Your due date is every 18th of the month starting February 18, 2025

Kindly send your payment to our Gcash Number

0991-436-6219 ALFRED JOHN P.

0993-299-8194 MARIA EDERLYN P.

0952-483-7435  ZILJOHN RAY A.

***Important: Send a screenshot of your payment to: (https://www.facebook.com/stedfastnegros) for immediate posting. 

TEMPORARY DISCONNECTION

***We have an automated Billing System. Unsettled accounts after the given grace period are automatically restricted. 

RECONNECTION

***Restricted accounts will be reconnected within an hour once payment is confirmed.

IMPORTANT: 

• Accounts that have been restricted for more than 10 days will incur 500 pesos RECONNECTION FEE

PERMANENT DISCONNECTION

***Accounts that have been restricted for 20-30 days are subject for permanent line disconnection and router pull-out. Stedfast Fiber Internet Negros Occidental reserves the right to terminate the service based on provisions in the Terms and Conditions.

Thank you and Welcome to STEDFAST!